Baderman Island Resort Personality Profile and Reorganization

Baderman Island Resort Personality Profile and Reorganization

Many organizations usually go through a reorganization process in time. This usually occurs when significant changes are made to improve production, facilitate mergers or improve inter-office relationships. Team C has chosen Baderman Island Resort as its virtual organization. In the following paper the team will discuss the personality profile method that will be initiated in the reorganization of Baderman Island Resort.

The personality profile method we are using is the Rate Scale Method. This method works on a rate system that is administered through an assessment test. It is usually administered by prospective employers through the application process, before an interview is scheduled. The applicants will receive a questionnaire that is numbered one through five with one as the lowest and five the highest. There are certain questions that are asked, such as “How often do you help others?” and the applicants rate themselves 1 through 5. It is similar to a multiple choice test, and the answers are reviewed by the organization. This can give a quantification of a person’s personality. This process can be administered to current employees.

The rate scale method was the ideal choice, because it is considered to be the oldest and most versatile assessment method (Britannica, 2012). It is a way to gain insight about a person through the answers that they choose. This method is known for its reliability and it is used by many organizations. HR departments use it to hire potential employees and to promote current employees within an organization.

Baderman Island Resort remains committed to providing premium customer service. That can be achieved only by ensuring that we have top notch employees. To accomplish the reorganization process current employees are required to take the personality type assessment. They will be notified via the bulletin board in the employee break room and through individual personal memos. Company computers will be available to complete the assessments. After the assessment is completed, those who do not meet the new standards will be required to complete training to address the areas where they are deficient. There will be a two-month period in which to complete the assessment and any required training will start promptly four weeks after the assessment results have been discussed with all employees. Anyone who neglects to complete the assessment within the allotted time will go through disciplinary action. Baderman Island Resort and Boardman Management Group (BMG) are committed to providing excellent service to guests and expect all employees to show the same commitment.

Screening of new applicants will take place through a personality type assessment prior to a one-on-one interview. After applying for a position (either in person or online) potential employees will be e-mailed a link that will take them directly to the assessment. If at the end of the personality type assessment the candidates fit the new standard established by Baderman Island Resort and BMG, he or she will be contacted and invited for an interview. Otherwise, they will receive an email thanking them for applying and explaining that at this time Baderman Island Resort will not be extending an offer of employment. They can apply again at a later date. The test will not be the same for management as it would be for entry-level positions, but all applicants will take the assessment.

According to Robbins and Judge (2011) there are three decision-making models: “rational decision-making model, bounded rationality, and intuitive decision-making” (pp. 176-178). To use the Rate Scale Method for determining the personality profiles for the reorganization process of Baderman Island Resort, we focused on the rational decision-making model. This model “makes consistent, value-maximizing choices within specified constraints” (Robbins and Judge, p. 176). It provides the opportunity to make the best decision, based on the problem, the decision criteria and their significance, and the evaluation of the alternatives. This model is effective when all the options are looked at in an unbiased manner and the most useful one is selected.

The bounded rationality model takes the most important and personally relevant information from the problem to simplify the decision-making process. Since “most people respond to a complex problem by reducing it to a level at which they can readily understand it” (Robbins and Judge, p. 177), it is very common to see this type of approach in the workplace. It saves time, energy, and money, but does not always provide the most optimal solution to the problem. The intuitive decision-making model is the use of a person’s experiences and lessons learned to solve the problems based on a hunch. Although many times this can lead to good decisions, often it is the combination of this model and the rational decision-making model that leads to the most solid decision.

Baderman Island Resort and BMG are confident in their efficient and committed employees, and wish to improve the quality of service currently offered to their customers. This will be accomplished through the reorganization process and through any necessary training for current employees as determined by the personality profile assessment. We are to remain a leader in the resort industry and must continue to strive for excellence.

References
Encyclopedia Britannica. (2012). http://www.britannica.com/EBchecked/topic/453022/personality-assessment/.... Retrieved from http://www.britannica.com/EBchecked/topic/453022/personality-assessment/...

Robbins, S. P., & Judge, T. A. (2011). Organizational Behavior (14th ed.). Retrieved from The University of Phoenix eBook Collection database.